Ping An Tops Global Patentee Top 10 List, Leading in Fintech and Healthcare

Expanding scenario and application innovation for service quality and efficiency

According to the two white papers, the global fintech and healthtech industries have entered a new stage, showing a trend of deep integration of core technologies and business scenarios. Ping An is fully expanding scenario innovation, with a large proportion of innovations in application areas that involve AI, blockchain, big data analysis and cloud computing.

Ping An has been deeply involved in integrated finance and healthcare for many years, with a comprehensive digital transformation strategy. It continues to focus on developing AI-driven new quality productive forces in finance, promoting the integration of cutting-edge technology to achieve digital operations, digital management, digital governance, and create competitive advantages. With five industry-leading laboratories and nine major databases, covering finance, healthcare, senior care and other fields, Ping An is building technology capabilities for financial advisory, family doctor and senior care concierge services. As of the end of September 2024, Ping An employed over 21,000 technology developers and over 3,000 scientists, and had filed 53,521 patent applications.

Ping An maintains a customer-centric approach, continuously upgrading to smarter, more personalized and efficient financial, healthcare and senior care services, for a “worry-free, time-saving, and money-saving” customer experience. Ping An’s AI service representatives interacted with customers approximately 1.34 billion times in the first three quarters of 2024, covering more than 80% of the total customer service volume. Ping An also pioneered the AI image-based vehicle damage assessment technology for auto insurance claims, shortening the damage assessment time from several hours to several minutes, with an accuracy rate of over 95%. In 2024, Ping An Life launched its upgraded 1-1-1 Superfast Claim service, with one-sentence reporting, one-click uploading and one-minute validation. Now 93% of insurance policies can be underwritten within seconds, and the average claim processing time is only 7.4 minutes. In medical services, Ping An Health’s AI-assisted consultation and treatment system has an accuracy rate of over 99% in triage – guiding patients to the appropriate medical department – and an accuracy rate of 95% in diagnosis.

Ping An said that in the face of the era of AI transformation, the Company will continue to promote the deep integration of finance and technology and provide services to its 240 million retail customers with the brand promise of “Expertise Makes Life Easier”.

About Ping An Group

Ping An Insurance (Group) Company of China, Ltd. (HKEx:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services. Under the technology-driven “integrated finance + health and senior care” strategy, the Group provides professional “financial advisory, family doctor, and senior care concierge” services to its 240 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses’ quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in Hong Kong and Shanghai. As of the end of September 2024, Ping An had more than RMB12 trillion in total assets. The Group ranked 29^th in the Forbes Global 2000 list in 2024 and 53^rd in the Fortune Global 500 list in 2024.

For more information, please visit www.group.pingan.com and follow us on LinkedIn – PING AN.

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SOURCE Ping An Insurance (Group) Company of China, Ltd.