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Home loans remain slow despite tech advancements. Industry player advocates for AI and automation to streamline the process, making it as fast as personal loans.
News18
Authored by Atul Monga – CEO& Co-Founder, BASIC Home Loan: We live in an age where everything is just a few taps away. Want to order food or groceries? It’s delivered within minutes. Need to book a flight? Done in seconds. Online marketplaces have transformed our consumption habits, making it possible to have anything delivered to our doorstep within hours. Even financial services, like personal loans, are disbursed almost instantly, thanks to the power of technology and automation. So, it only makes sense that home loans should follow the same path.
Yet, when it comes to home loans, borrowers still have to go through endless paperwork and delays, even though the loan is secured by an asset. Why is it that the process of securing a home loan, a critical financial step for millions, remains slow and complicated?
Today, we have the opportunity to transform the home loan industry by making the disbursal process fast, seamless, and accessible as any other service we now take for granted.
The disparity between personal and home loan disbursals
A personal loan, despite being unsecured and riskier for the lender, is typically disbursed within minutes. On the other hand, home loans involve a much lengthier process. The extensive documentation, multiple branch visits, emails, and follow-ups can turn what should be a straightforward process into a tedious ordeal.
This delay is especially concerning when you consider that home loans are secured by property. In case of a default, lenders can sell the property to recover the loan. Additionally, many home loans are insured, adding another layer of security. Despite these safeguards, the disbursal process remains cumbersome and time-consuming.
The root cause of the problem
Traditional lending processes – with their extensive documentation, physical evaluation of the property and multi-step approval process – are not equipped to keep up with the changing needs of consumers. Each of these steps can take days, or even weeks. Given the technological advancements in recent years, the documentation, site visits and disbursals should be fairly quick. In fact, India’s evolving digital ecosystem offers a unique opportunity for lenders to reimagine the home loan journey.
The need for digital transformation in home loans
This year’s Union Budget introduced several measures to not only boost affordable housing but also ensure faster completion of ongoing projects under the newly launched Special Window for Affordable and Mid-Income Housing (SWAMIH) scheme. With such initiatives in place, lenders need to become more flexible and facilitate home loans by simplifying the borrowing process through digital platforms.
Given the vast amount of data available with credit bureaus and platforms like India Stack, lenders should focus on leveraging this data, integrating it with the borrower’s financial records, and streamlining the loan approval process.
Leveraging technology for a seamless home loan experience
In order to streamline the documentation process, a specific toolkit of additional official papers could be digitally uploaded for quick access. Lenders can also make use of geotagging and video apps to verify properties remotely. This can help reduce both cost and time. Linking land records, registry offices and municipal data bases can offer real-time verification of property ownership for accurate valuations.
Moreover, technologies such as AI and Machine Learning can be leveraged to analyse market trends and historical sales data to provide real-time property valuations. When integrated with fintech platforms and real estate marketplaces, these technologies could allow lenders to make instant, data-backed decisions.
The rise of AI in housing sector
Artificial Intelligence is transforming multiple industries, and India’s housing sector is no exception. AI isn’t just crunching numbers; it’s redefining the way we assess risk and borrower’s creditworthiness.
Traditional loan approval systems often rely on methods that fail to capture a comprehensive picture of a borrower’s financial health. By analyzing vast datasets and tracking financial behavior, AI can make more precise credit assessments, flag potential defaults in real-time, and even adjust loan terms to better suit individual needs. This allows faster loan approvals, accurate risk management, and greater financial inclusion for those who might have been overlooked in the past.
The benefits of AI in the housing segment are clear: lower costs, scalable models, and personalized loan products. Automation of tasks such as document checks, eligibility assessments, and data entry would further free up time for lenders to prioritise innovation and customer experience.
Speed, Accessibility and Risk Mitigation
With AI and automation streamlining the process, home loan approvals that once took days or even weeks could be completed within hours. As a result, borrowers will not only enjoy a more seamless experience but also benefit from better terms and conditions, as AI-driven systems can dynamically adjust interest rates and repayment structures to fit their individual requirements.
As a consumer, I find the rapid service of personal loans appealing—despite the higher interest rates. If home loan lenders could adopt a similar approach, even if it meant slightly higher rates, I would certainly welcome the trade-off for faster processing and a more convenient, stress-free experience.
For a nation like ours, which aspires to be a global economic powerhouse, the importance of affordable and accessible housing cannot be overstated. Homeownership plays a crucial role in the social and economic empowerment of individuals, and making home loans instantaneous could have far-reaching effects.
By embracing digital platforms, AI-driven systems, and more efficient risk management tools, India could create a housing ecosystem that is not only faster but also safer for consumers.
It is authored by Atul Monga – CEO& Co-Founder, BASIC Home Loan
The views expressed in this article are those of the author and do not represent the stand of this publication.
